AWO Online-Pflegeberatung

Welcome to the online care counselling service!
We advise and support you in the areas of care and age(s).
Online care counselling is free and confidential. We will respond within 48 hours!
The expert chat on the topic: Voluntary care - what to do? has been postponed. New date: 20 March 2024, from 17:30 to 18:30.


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Liebe Ratsuchende,
wir möchten Sie bitten die nachfolgenden Fragen zu beantworten. Sie helfen uns so, unsere Beratung noch zielgerichteter auszugestalten. Die nachfolgenden Felder sind keine Pflichtfelder!
Vielen Dank, dass Sie sich die Zeit für die Beantwortung unserer Fragen genommen haben!
Nutzungsbedingungen / Datenschutz*

In order to be able to offer you written advice in which the communication and data exchange with the consultants of the online care consultancy of AWO is encrypted, we use the software of AYGOnet, provided by the service provider Die Medialen GmbH, Bonn. The offer is free of charge for you. AYGOnet does not store IP addresses of users and employees of AYGOnet also have no access to encrypted data. A consultation can thus be carried out anonymously. For more detailed information on AYGOnet data protection, see: The software is integrated by link on our website, when clicking on the link you will be forwarded to the input mask of the software, no data is collected on the website AWO online care consulting, the data transfer and storage is encrypted.

Registration Upon registration/initial registration, you will be asked to assign a user name (own name or alias) and a password to enter the encrypted consulting area. Please keep your password and username safe from other people's access. Specifying an e-mail address is voluntary. If you specify them, you will be informed by an automatically generated e-mail when a response has been received for you in the consulting portal. To read the answer, you need to re-register with your data on the consulting platform. Your written request is addressed to the entire consultancy team. A professional consultant will take over the answer within 48 hours and will usually remain your contact person in the further exchange. The consultants can view your username, the data you provide about you and the content of your request. The advisors of the nursing counselling are subject to a special statutory obligation of confidentiality (§ 203 StGB).

Consultation contents We consultants answer your questions on their own responsibility, qualified and competent. If you do not agree with the respective advice or if technical problems affect the advice, please send us an e-mail to We assume no responsibility for the action of a person seeking advice. In important legal, medical, mental, economic and other serious situations, additional advisory bodies should therefore always be consulted. The online nursing advice of our institution cannot replace therapy, it should provide important clues for solving a problem situation and can make recommendations for further action and handling of the problem. We also draw attention to the fact that our online consulting offer serves only the non-binding information purpose and does not constitute legal advice in the actual sense. The content of the offer can and should not replace an individual and binding legal advice that addresses your specific situation. In this respect, all information provided is understood to be accurate and complete without guarantee. Suicide announcement by counsel seekers: Since we are subject to the legislative requirements regarding the offence (§ 323c - Failure to provide assistance) in the case of the clearly stated announcement of a suicide intention, and if we do not do anything about it, we are forced to comply with Authorities.

Delete the user account You have the option to delete your account for online communication at any time. In this case, all messages and their profile will also be deleted in the online portal on the consulting team page. Inactive users are automatically deleted from the consultancy after 12 months. If your AYGOnet account has been deleted and you want to contact the care consultancy team again, you will need a new account. Your previous and related messages cannot be recovered.

Status: 03 November 2022

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